The Seller’s policy is to despatch goods within 24 hours (next working day) of receiving an order, however this can vary subject to stock availability. Times quoted are in good faith, but shall not be binding. The Seller can accept no responsibility for transport delays causing late delivery.
Hermossa is not liable for delayed, missing or damaged parcels/contents if a delivery signature has not been obtained where the parcel has been left in a designated safe place at your request . If you choose to have your order delivered to a location you deem as ‘safe’ then the liability transfers to you.
Next Day Delivery
If orders are received and fully completed before 1:30pm (UK time) between Monday to Thursday, we aim to deliver them the next working day. Your order must be complete and payment taken, before 1:30pm, to qualify for next day delivery. Despatch times can vary depending on stock availability and any guarantees made as to delivery times are subject to any delays that can result from transport delays or force majeure, for which we will not be held responsible. The Seller can accept no responsibility for transport delays causing late delivery.
Next day delivery only applies to items that are in stock. Next day delivery is only available to mainland UK. Some areas of the UK cannot receive Next Day Delivery. Contact Customer Services for more information. Please note, we cannot guarantee Next Day Delivery following a Bank Holiday Weekend.
£3.95 plus VAT is the standard delivery charge for most parts of the UK. The Channel Islands, Offshore islands, Highlands, Scottish Islands and certain areas of the UK may vary according to the size and weight of the parcel. Orders placed online over £100, excluding VAT, to most parts of mainland UK have free delivery. Free delivery over £100 does not apply to orders where a promotional discount has been applied.
Free Delivery over £100
Cancellation after despatch cannot be accepted.
If you are an individual consumer (i.e. not a re-seller/ business) and the product has
been ordered from our website you may cancel your contract with us for the goods you have
ordered at any time up to the end of the fourteenth working day from the date you receive
ADDRESS WHERE YOU SHOULD RETURN UNWANTED GOODS/SEND CANCELLATION NOTICE
208 – 210 TOOTING HIGH STREET
LONDON SW17 0SG
TEL +44 (0) 208 682 3880
To cancel your contract you must notify us in writing. You must however inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.
If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk as soon as you receive them. In any event, you should post them back to us, within 14 days for them being delivered to you. We will not reimburse costs of return, upon your cancellation.
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be credited to your account as soon as possible and in any event within 30 days of your order, provided that the goods in question are returned by you and received by us, in the condition they were in when delivered to you.
If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you.
If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse these to you (by the method used to pay for the original transaction the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).
Shortages & Damages
Goods must be inspected on delivery and all claims for shortages or damages must be reported to The Seller within 24 hours of receipt of goods.