Shipping & Returns

The Seller’s policy is to despatch goods within 24 hours of receiving an order, however this can vary subject to stock availability. Times quoted are in good faith, but shall not be binding. The Seller can accept no responsibility for transport delays causing late delivery.

Hermossa is not liable for delayed, missing or damaged parcels/contents if a delivery signature has not been obtained where the parcel has been left in a designated safe place at your request .  If you choose to have your order delivered to a location you deem as ‘safe’ then the liability transfers to you.

 

Next Day Delivery

If orders are received and fully completed before 4pm (UK time) between Monday to Thursday, we aim to deliver them the next working day. Your order must be complete and payment taken, before 4pm, to qualify for next day delivery. Despatch times can vary depending on stock availability and any guarantees made as to delivery times are subject to any delays that can result from transport delays or force majeure, for which we will not be held responsible. The Seller can accept no responsibility for transport delays causing late delivery.

Next day delivery only applies to items that are in stock. Next day delivery is only available to mainland UK.  Some areas of the UK cannot receive Next Day Delivery. Contact Customer Services for more information.  Please note, we cannot guarantee Next Day Delivery following a Bank Holiday Weekend.

 

Delivery Charges

£3.95 plus VAT is the standard delivery charge for most parts of the UK. The Channel Islands, Offshore islands, Highlands, Scottish Islands and certain areas of the UK may vary according to the size and weight of the parcel. Orders placed online over £100, excluding VAT, to most parts of mainland UK have free delivery. Free delivery over £100 does not apply to orders where a promotional discount has been applied.

Free Delivery over £100

Cancellations

Cancellation after despatch cannot be accepted.

 

Shortages & Damages

Goods must be inspected on delivery and all claims for shortages or damages must be reported to The Seller within 24 hours of receipt of goods.

ABOUT US

[‘Her-mo-ssa], in Spanish means “beautiful”. However we’ve put our own twist on it and added another “s” as a nod to our mission for simple salon solutions. We understand that customers have a choice where they purchase. We are constantly improving as a business so your feedback is vital to us.

 

Contact

208-210 Tooting High Street
SW17 0SG London
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