Shipping & Returns

Royal Mail will aim but does not guarantee to deliver your items within their stated time frames.

Orders placed before 2pm Mon-Fri are dispatched on the very same day, however this can vary subject to stock availability. Times quoted are in good faith, but shall not be binding. The Seller can accept no responsibility for transport delays causing late delivery.

Hermossa is not liable for delayed, missing or damaged parcels/contents if a delivery signature has not been obtained where the parcel has been left in a designated safe place at your request.  If you choose to have your order delivered to a location you deem as ‘safe’ then the liability transfers to you.

Royal Mail Tracked 24 and Royal Mail Tracked 48 are not guaranteed services. This is how Royal Mail describes them: “For Royal Mail 24™ we aim to deliver the next working day, and for Royal Mail 48™ we aim to deliver the majority of items within two working days, with a small minority within three working days”.

Next Day Delivery

If orders are received and fully completed before 1:30pm (UK time) between Monday to Thursday, we aim to deliver them the next working day. Your order must be complete and payment taken, before 1:30pm, to qualify for next day delivery. Dispatch times can vary depending on stock availability and any guarantees made as to delivery times are subject to any delays that can result from transport delays or force majeure, for which we will not be held responsible. The Seller can accept no responsibility for transport delays causing late delivery.

Next day delivery only applies to items that are in stock. Next day delivery is only available to mainland UK.  Some areas of the UK cannot receive Next Day Delivery – contact Customer Services for more information.  Please note, we cannot guarantee Next Day Delivery following a Bank Holiday Weekend.


Delivery Charges

£4.99 is the standard delivery charge(Royal Mail 48h tracked) for most parts of the UK. The Channel Islands, Offshore islands, Highlands, Scottish Islands and certain areas of the UK may vary according to the size and weight of the parcel. Orders placed online over £100, excluding VAT, to most parts of mainland UK have free delivery.

Free delivery over £100 does not apply to orders where a promotional discount has been applied.

Free Delivery over £100



Cancellation after dispatch cannot be accepted.



We do hope your new purchase meets your expectations but if for any reason you are unhappy with it, you can of course return for a refund (Return address provided below) as long as the following conditions are met (Please see our website for full T&Cs).

  1. Item is returned within 30 days of ORDER DATE
  2. Item is unused
  3. Item is returned in its original packaging 

If these conditions are not met, unfortunately we will have to return the item/s to you and will charge postage. If you are unsure please contact us via email – office@hermossa.co.uk

Please unsure CORRECT POSTAGE (we recommend using Tracked or Recorded service) is applied to the return parcel otherwise it will be returned to the sender by the Post Office. In the unlikely event that your item has arrived faulty, please contact us via email. 

We aim to process all returns within 3 working days but please allow 5 working days during busy periods. All refunds are processed to payment method used for initial purchase and refunds will show up from HERMOSSA LIMITED.


TEL +44 (0) 208 682 3880


Should you accidentally order an incorrect item or simply just changed your mind please kindly return it to the address above and place a new order online. You will still be charged for new shipping.

To cancel your contract you must notify us in writing. You must, however, inform us of your decision to cancel your contract by a clear statement, including details of your name,  geographical address, details of the order you wish to cancel and, where available, your phone number and email address.

 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk as soon as you receive them. In any event, you should post them back to us, within 30 days for them being delivered to you. We will not reimburse costs of return, upon your cancellation.

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be credited to your account as soon as possible and in any event within 30 days of your order, provided that the goods in question are returned by you and received by us, in the condition they were in when delivered to you.

If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you.

 If you decide to cancel, you should return the goods to us at your cost within 30 days of such cancellation and we will reimburse these to you (by the method used to pay for the original transaction the amount in relation to goods to which cancellation rights apply. This includes the  cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).


Shortages & Damages

Goods must be inspected on delivery and all claims for shortages or damages must be reported to The Seller within 24 hours of receipt of goods.

Follow Hermossa

A little treat from us…

Get 10% off your first two orders over £100 with our promo code: HERMOSSA10


Excludes Olaplex products. Promo codes cannot be combined or applied to items on sale.



By continuing to use this site, you agree to the use of cookies. Read more

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.