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Shipping & Returns

Royal Mail will aim but does not guarantee to deliver your items within their stated time frames.

Orders placed before 1 pm Mon-Fri are dispatched on the very same day, however, this can vary subject to stock availability. Times quoted are in good faith, but shall not be binding. The Seller cannot accept responsibility for transport delays causing late delivery.

Hermossa is not liable for delayed, missing or damaged parcels/contents if a delivery signature has not been obtained where the parcel has been left in a designated safe place at your request.  If you choose to have your order delivered to a location you deem as ‘safe’ then the liability transfers to you.

Royal Mail Tracked 24 and Royal Mail Tracked 48 are not guaranteed services. This is how Royal Mail describes them: ‘We aim (but not guarantee) to deliver Royal Mail Tracked 24 the next working day and Royal Mail Tracked 48 within two to three working days after we accept your parcels for over 94% of our postcodes’. For Highlands and Islands, this could be 1-2 days longer.

Next Day Delivery

If orders are received and fully completed before 1 pm (UK time) between Monday to Thursday, we aim to deliver them the next working day. Your order must be complete and payment taken, before 1 pm, to qualify for next day delivery. Dispatch times can vary depending on stock availability and any guarantees made as to delivery times are subject to any delays that can result from transport delays or force majeure, for which we will not be held responsible. The Seller cannot accept responsibility for transport delays causing late delivery.

Next day delivery only applies to items that are in stock. Next day delivery is only available to Mainland UK. For Highlands and Islands, this could be 1-2 days longer.  Please note, we cannot guarantee Next Day Delivery following a Bank Holiday Weekend.

Cancellations

Cancellation after dispatch cannot be accepted.

Returns

If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product(s) to us within 30 days of placing your order and we will refund you (expect the postage fee). Please contact our Customer Services Department on 02086823880 or email: office@hermossa.co.uk to request a returns authorization.

The following conditions must be met (Please see our website for full T&Cs).

  1. Item is returned within 30 days of placing the order
  2. Item is unused
  3. Item is returned in its original packaging 

If these conditions are not met, unfortunately, we won’t be able to process a refund. Please ensure correct postage is applied to the return parcel otherwise it will be returned to the sender by the Post Office. We recommend using Tracked or Recorded services.

Return address:

HERMOSSA LTD
208 – 210 TOOTING HIGH STREET
LONDON SW17 0SG
UNITED KINGDOM
TEL +44 (0) 208 682 3880

When returning your items, please include a brief letter including your name, address, and an order number as well as an explanation as to why you are returning the item(s).
For reasons of hygiene & safety, we cannot refund or exchange any products that have been removed from the original wrapping or show any signs of having been used unless they are faulty.
For faulty, damaged, or incorrect items please see below.

If you realize you have made a mistake when ordering, please try to contact us as soon as you can by email at office@hermossa.co.uk (with the word “Cancel” present in the subject line), or in-office hours by calling 02086823880. We dispatch items very quickly and as such we have limited time in which to stop completed orders from going out. If your order has already left our warehouse and you decide to cancel, we will partially refund your order (we will not cover the cost of postage).

We will refund the original payment method used to place the order and provide you with our returns address so you can return the goods to us at your expense. Please note, we reserve the right to await receipt of the returned goods, before issuing your refund.

We aim to process all returns within 3 working days but please allow 5 working days during busy periods. All refunds are processed to the payment method used for initial purchase and refunds will show up from HERMOSSA LIMITED.

Faulty, damaged or incorrect item received
We will always do our best to ensure that your product(s) arrive correctly and in perfect condition. However, occasionally mistakes do occur or items are damaged in transit. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.

We will review each case individually when considering the return of the product; in some cases, we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.

Please check your product(s) on receipt and report any issues to us as soon as possible. The sooner we are notified the easier and quicker it will be to resolve the issue for you.
Where products received are of poor quality, incorrect, faulty, or damaged, the following applies:
Within 30 days of receipt of the goods, we will offer you a full refund, including any postage you paid or if you prefer and the product is still available, a replacement will be sent.

Please contact office@hermossa.co.uk or in-office hours by calling 0208 682 3880.

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A little treat from us…

Get 10% off your first two orders over £100 with our promo code: HERMOSSA10

 

Excludes Olaplex products. Promo codes cannot be combined or applied to items on sale.

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