Terms & Conditions


These Terms and Conditions are our standard terms of business that you will accept upon placing an order from us, through all available channels of communication (our website, e-mail order made with one of our representatives, telephone, or other forms of communication). By accessing this Website and/or placing an order from us, you agree to be bound by the terms and conditions set out below.

1. Definitions
In these terms and conditions, ´The Seller´ means Hermossa Ltd, and ´The Buyer´ or ‘The Customer’ means the purchaser of goods from ´The Seller´ under these terms and conditions.

2. Professional use only
Hermossa Limited operates as a general public online retailer.
Customers should be qualified to use the products sold on this website. Goods are sold on the understanding that they will be used for their intended purpose. No responsibility will be accepted by The Seller, for trained or untrained personnel without qualified supervision using or misusing equipment supplied by The Seller. If you are a business customer, it is your responsibility to ensure that you are insured for products that you are using and we reserve the right to ask you for proof of professional status.

3. Prices
Prices and special offers are correct at the time of goods being displayed on the website but are subject to alteration without prior notice. Prices are inclusive of VAT.
We will verify pricing when processing your order and before we take payment. If we have made a mistake and a product’s correct price is higher than the price on the website, we may either contact you before shipping to request whether you want to buy the product at the correct price or cancel your order. If a product’s correct price is lower than our stated price, we will charge the lower amount and send you the product.

4. Discounts & Special Offers
All offers are subject to availability. Discount codes cannot be used in conjunction with any other offer or promotion. Hermossa Limited reserve the right to withdraw these offers at any time without prior notice. Promotional discounts cannot be used against the Olaplex products.

Free delivery over £100:
Orders must be over £100 including VAT and placed online to qualify for free delivery, otherwise, £3.99 is the standard delivery charge. This offer is only valid on orders within the UK.

Email sign up offer:
10% off is offered on all products (excluding Olaplex products and products on sale) to customers who sign up for a newsletter. The discount code is a one-time coupon per Customer.

5. Your Online Account
If you use this website you will be responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account or password. You must ensure that the password is kept confidential. Hermossa Limited reserves the right to refuse access to the website, terminate accounts, or cancel orders at our discretion. If we cancel an order you will not be charged.

6. Online Orders
When you place an order to purchase an item from Hermossa Limited, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to purchase a product which is accepted by us when we despatch that product to you. That acceptance will be complete at the time we dispatch the product to you. Any products on the same order which are not despatched, do not form part of that contract.

7. Product Availability
All products are subject to stock availability. Stock availability is shown on the website, however, if we have insufficient stock to fulfill the order, we will notify you by e-mail at the address given by you in your registration form. Stock is allocated on a first come first served basis once your order reaches our main server. The Seller doesn´t guarantee the availability of any item based on the stock figures shown.

8. Payment
Payment is due in full prior to dispatch of goods.
Please note, delivery addresses cannot be changed on an order by a customer once payment has been taken. If you wish to make amendments to your delivery once an order has been made, please speak to a member of our Customer Service Team over the phone or by email.

8.1 . Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
• Pay in 3
• Pay Later
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

9. Shortages & Damages
Goods must be inspected on delivery and all claims for shortages or damages must be reported to The Seller within 24 hours of receipt of goods.

10. Returned Goods
If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product(s) to us within 30 days of placing your order and we will refund you. Please contact our Customer Services Department on 02086823880 or email: info@hermossa.co.uk to request a returns authorization.
When returning your items, please include a brief letter including your name, address, and an order number as well as an explanation as to why you are returning the item(s).
For reasons of hygiene & safety, we cannot refund or exchange any products that have been removed from the original wrapping or show any signs of having been used unless they are faulty.
For faulty, damaged, or incorrect items please see below. For our returns address and further information please see Shipping and Returns.
If you realize you have made a mistake when ordering, please try to contact us as soon as you can by email at info@hermossa.co.uk (with the word “Cancel” present in the subject line), or in-office hours by calling 02086823880. We dispatch items very quickly and as such we have limited time in which to stop completed orders from going out. If your order has already left our warehouse and you decide to cancel, we will partially refund your order (we will not cover the cost of postage). Please ensure you inform us of your intent to cancel within 30 days of placing your order.
We will refund the original payment method used to place the order and provide you with our returns address so you can return the goods to us at your expense. Please note, we reserve the right to await receipt of the returned goods, before issuing your refund.

10.1 Faulty, damaged or incorrect item received
We will always do our best to ensure that your product(s) arrive correctly and in perfect condition. However, occasionally mistakes do occur or items are damaged in transit. Please check your product(s) on receipt and report any issues to us as soon as possible. The sooner we are notified the easier and quicker it will be to resolve the issue for you.
Where products received are of poor quality, incorrect, faulty, or damaged, the following applies:
Within 30 days of receipt of the goods, we will offer you a full refund, including any postage you paid or if you prefer and the product is still available, a replacement will be sent.
As a consumer, you have legal rights in relation to the product(s) that are faulty, received damaged, or not as described.
Please contact info@hermossa.co.uk or in-office hours by calling 0208 682 3880.
For more information about your other statutory rights, please visit the UK Government’s website at: www.direct.gov.uk.

11. Personal information
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable Guernsey Data Protection and consumer legislation in place.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We confirm that any Personal Information which you provide to us and any User Information from which we can identify you is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:
– Processing your orders.
– For statistical or survey purposes to improve this Website and its services to you.
– To serve Website content and advertisements to you.
– To administer this Website.
– If you consent, to notify you of products or special offers that may be of interest to you.
You have the right to ask us to give you a statement about the personal data we process about you, to rectify your data, or to delete your information, to withdraw your consent given for the processing of personal data, or to remove you from our mailing lists.

12. Security and Privacy
Hermossa Limited respects your privacy and only collects the information necessary to facilitate the delivery of our products to our Customers. All information is kept confidential and secured. We may periodically send emails to our Customers informing them of updates to our services.
Our Website has security measures in place to protect the loss, misuse, and alteration of the information under our control. Certain areas of our site use industry-standard SSL to encrypt sensitive data, such as your billing address details. We record IP addresses of persons submitting orders to aid fraud prevention and will disclose any information necessary to fully co-operate with law enforcement authorities in investigating suspected lawbreakers.
We collect Contact and Delivery information (e.g. name, billing address, delivery address, and email address) The Customer’s Contact and Delivery information are used to get in touch with the customer when necessary and to supply products as ordered. For your added security all payment pages are hosted and processed by Global Payments Services which means that we don’t hold records of your credit card details.
A cookie is a piece of data stored on the user’s hard drive containing information about the user. Hermossa.co.uk utilizes cookies to enable our systems to recognize your browser and to provide personalized features.
Hermossa.co.uk may amend this policy from time to time.
Should you wish to close your account, please contact our Customer Services Team at info@hermossa.co.uk who will be happy to organize this. Once you cancel your account you will no longer be able to shop online or receive e-mails from us. You can re-register at a later date using the same email address, however, any historic order information will not be available to view.
You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting our Customer Service.

13. General
We may immediately suspend or terminate the rights of any customer and/or close an account if:
– we suspect fraudulent activity or a breach of these terms and conditions;
– we reasonably believe that you have acted in a manner not permitted by these terms and conditions; or
You can also close your account at any time by contacting our Customer Services Team by sending an email to info@hermossa.co.uk. If an account is closed for any reason, all rights to spend the points from that account are lost and cannot be restored to a new account.
We may make changes to these terms and conditions from time to time. If we decide to change these terms and conditions we will seek to give you reasonable notice first by email or by posting a notice on the Website.
These terms and conditions are subject to the www.hermossa.co.uk Terms and Conditions for use of the Website and the placing of orders.

14. Trading name and address
Hermossa.co.uk is are a trading name of Hermossa Limited. Registered Office, 208-210 Tooting High Street, London, SW17 0SG. Registered in UK, 10663904.

15. Affiliates and 3rd party advertising
Hermossa Limited is not responsible for the content of external Internet sites.
If you own or operate a website then you can apply to join our affiliate program, please contact our team by email: office@hermossa.co.uk

VAT No. 278 277 260
Registration No. 10663904

© All rights reserved. Hermossa Limited



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A little treat from us…

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Excludes Olaplex products. Promo codes cannot be combined or applied to items on sale.



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